1xslots Privacy Policy — Your Data, Your Rights, Our Responsibility

1xslots is an online casino and gaming platform operating at https://1xslots.live. We provide casino games, sports betting, and related entertainment services primarily to players in Bangladesh. For the purposes of this Privacy Policy, "1xslots", "we", "us", and "our" refer to the platform operator responsible for collecting and processing your personal data.

This Privacy Policy applies to all personal data collected through the 1xslots website, mobile application, and any related services. It covers data collected during registration, during gameplay, during financial transactions, and through your interactions with our customer support team.

1xslots collects personal data in three ways: information you provide directly, information generated automatically when you use the platform, and information received from third-party service providers such as payment processors and identity verification services.

Information you provide directly:

• Full name and date of birth
• Email address and mobile phone number
• Residential address (required for identity verification)
• Government-issued ID documents (for KYC verification)
• Mobile wallet details (bKash, Nagad, Rocket) used for deposits and withdrawals
• Communications you send to our support team

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation patterns
• Game session data including bets placed, games played, and session duration
• Login timestamps and account activity logs
• Cookie and tracking data (see Section 6)

Information from third parties:

• Transaction confirmation data from mobile payment providers
• Identity verification results from KYC service providers
• Fraud risk scores from anti-fraud monitoring services

Every piece of data 1xslots collects has a specific, documented purpose. We do not use your data for anything beyond what is described in this policy. The table below summarises the main uses of your personal data and the reason we process it.

When we use your data for marketing communications, we will always give you a clear and easy way to opt out. Opting out of marketing does not affect your account or your ability to use any part of the 1xslots platform.

1xslots processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered player — including account management, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements and identity verification obligations.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests do not override your rights.
• Consent: Processing for marketing communications, where you have given explicit consent. You may withdraw this consent at any time.

1xslots does not sell, rent, or trade your personal data. We share data only with the specific categories of third parties listed below, and only to the extent necessary for the stated purpose. All third-party data processors are bound by data processing agreements that require them to handle your data securely and in accordance with this policy.

• Payment processors (bKash, Nagad, Rocket): Transaction data is shared with your chosen mobile wallet provider to process deposits and withdrawals. These providers have their own privacy policies governing how they handle transaction data.
• Identity verification providers: When you submit KYC documents, they are processed by a certified identity verification service. Documents are not stored by 1xslots after verification is complete.
• Game providers: Game session data (bets, outcomes, session duration) is shared with the game software providers whose titles you play. This data is used for game integrity and technical support purposes only.
• Anti-fraud services: IP addresses, device fingerprints, and behavioural data may be shared with fraud detection services to identify and prevent fraudulent activity.
• Legal authorities: We may disclose personal data to law enforcement or regulatory authorities when required by law or in response to a valid legal request.

1xslots uses cookies and similar tracking technologies to make the platform work correctly, to remember your preferences, and to understand how players use the site so we can improve it. Cookies are small text files stored on your device when you visit the platform.

Types of cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without stopping use of the platform.
• Functional cookies: Remember your preferences such as language settings and display options. These improve your experience but are not strictly necessary.
• Analytics cookies: Collect anonymised data about how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is used to improve the platform and is never linked to your personal identity.
• Security cookies: Used to detect and prevent fraudulent login attempts and suspicious account activity.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some features may not work as smoothly. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

1xslots retains your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your account plus 5 years after account closure, to comply with anti-money laundering regulations.
• Transaction records: Retained for 7 years from the date of the transaction, as required by financial record-keeping obligations.
• KYC documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Support communications: Retained for 3 years from the date of the last communication in a support thread.
• Game session logs: Retained for 2 years for dispute resolution and game integrity purposes.
• Marketing consent records: Retained for 3 years from the date consent was given or withdrawn.

When data is no longer required and the retention period has expired, it is securely deleted or anonymised so it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

Protecting your personal data is a core operational priority at 1xslots. We implement a layered security approach that covers data in transit, data at rest, and access controls within our organisation.

• Encryption in transit: All data transmitted between your device and 1xslots servers is encrypted using TLS 1.2 or higher. This applies to the website, mobile app, and all API communications.
• Encryption at rest: Sensitive data stored in our databases — including personal details and financial records — is encrypted using AES-256 encryption.
• Access controls: Access to personal data within 1xslots is restricted on a need-to-know basis. Staff members can only access the data required to perform their specific role. All access is logged and audited.
• Payment security: Payment card and mobile wallet details are processed by PCI-DSS compliant payment gateways. 1xslots does not store full payment credentials on its own servers.
• Incident response: In the event of a data breach that poses a risk to your rights and freedoms, 1xslots will notify affected players within 72 hours of becoming aware of the breach.

As a 1xslots player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 72 hours and fulfil your request within 30 days.

1xslots is strictly an adult platform. Registration and use of the platform is prohibited for anyone under the age of 18. We do not knowingly collect personal data from individuals under 18 years of age.

During registration, all players are required to confirm they are 18 or older. Age verification checks are conducted as part of the KYC process. If we discover that a player has provided a false date of birth and is under 18, the account will be immediately closed, all gameplay will be voided, and any deposited funds will be returned to the payment method used.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. For guidance on available tools, visit our Responsible Gaming page.

1xslots may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes — those that significantly affect how your data is collected or used — we will notify registered players by email and via an in-platform notification at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page always reflects when the most recent version was published. We recommend bookmarking this page and reviewing it periodically, especially if you are a regular player. Continued use of the 1xslots platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 1xslots handles your personal information, please get in touch. Our support team handles privacy-related requests with priority and full confidentiality.

• Email: [email protected]
• Subject line for data requests: "Data Rights Request"
• Live Chat: Available from your account dashboard after login
• Response time: Within 72 hours for data rights requests; under 5 minutes via live chat for general queries

For questions about our Terms and Conditions, visit the Terms and Conditions page. For responsible gaming support and tools, visit our Responsible Gaming page.